Please send your logo in a high resolution file format (preferably .ai or .eps). These are both vector art files which allow the artist to resize and make any necessary changes without recreating the logo. If you don't have either of these, you can send us a high-resolution jpeg and we’ll go from there. Tell us if you have any particular colours you’d like (Pantone colours preferred) and your design ideas, and our artists will give you a few options to start with.

From the date of final artwork approval, Hawaiian Shirts &/or Shorts generally take about 7-9 weeks for production. Artwork approval can take one week to a few weeks, depending on your needs and the number of revisions required. Please let us know if you have an exact deadline as soon as possible and we will let you know of our current delivery times. We can sometimes accommodate a faster turnaround time contact us support@tapaalohashirt.com and we will discuss your requirements.

We take pride in our high-quality products and want you to be proud to wear them too. As everything is made-to-order to your specifications, we cannot accept returns. However, we realise that sometimes mistakes happen. If your items are not as you approved or have manufacturer defects, please contact us directly and we’ll do our best to make sure you’re completely satisfied.

We are experienced in colour matching our clothing to particular colours and logos. We utilise the Pantone colour matching system (PMS) to track colours as accurately as possible from the artwork to finished product. However, perfect colour replication is not guaranteed: PMS colours are for printing ink on paper, but we are using dye on fabric. Please note that colours can also appear different on your screen than paper or fabric and can also vary depending on the type of material you require ie cotton or rayon - generally colours pop brightest on cotton. If needed, we can request a physical sample with a placed order for you to verify the colour; however, this adds at least 2-3 weeks onto your turnaround time.

We can make your order into any split of men and women’s and children’s sizes, from XS-12XL. Our men’s/unisex sizing is designed for a looser fit like a traditional Hawaiian shirt. Our women’s shirts are smaller and shorter. Otherwise, they are the same cut (just with the buttons on the opposite side for the women’s shirts). Please note that women’s sizing, especially the women’s small and medium, does run small. We recommend you may want to go up a size or two for the women’s sizes or use the men’s/unisex sizing instead. View size guide here!

Please notify us if you have a hard deadline, so we can establish the time frame needed to ensure your delivery date. While we do our best to ensure every customer receives their order in a timely fashion, we cannot guarantee delivery for dates that we are not given in advance. If your order is a rush order (ie, shorter than our stated general turnaround times for that item) and we must ship your order directly or overnight, you will be responsible for those shipping charges. We have no other rush fees.

Personalised Hawaiian shirts have a 20 piece minimum. Price savings with larger volume orders.

Once your order is finalised (artwork and sizes gathered), we require a 50% deposit. The balance is due before we ship your order. Note production will NOT begin without a deposit paid.

Your total includes the pricing for your custom shirts or shorts, any additional artwork or screen charges. Shipping is free for all Australian orders, and International delivery addresses will have a shipping fee, determined by the location and the size of your order.

We will quote each order individually. Please let us know if you need a formal quote or have any other billing concerns.